The modern call centre has changed. In the past, businesses relied on hardware like physical PBX servers and specialised handsets to manage their phone systems. They would often spend thousands each year on maintenance and replacements, not to mention the costs incurred on phone calls. With remote working growing in prominence, largely aided by global lockdowns, many businesses are finding themselves looking for a reliable phone system that can be accessed by staff wherever they are in the world, and whatever device they’re using.
This is where Cloud VOIP providers, like Solid Systems, step in.
Cloud VOIP (standing for Voice Over Internet Protocol) systems are digital phone solutions that manage and route incoming and outgoing calls for your business.
They work in much the same way as a PBX server, but are managed virtually by a provider like Solid Systems. In fact, they’re so similar to the phone systems that you may be used to, that your customers won’t even be able to tell the difference – to them, your staff could just as easily be in the same building rather than halfway around the country or the world.
And the best part of all is that a cloud based phone system includes all of the features of a PBX solution, but with added convenience and accessibility, and at a fraction of the cost.